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Effective Date: 1/1/2011

Last Updated: 2/15/26

Hats Off Cooling and Heating LLC (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and complying with applicable federal and Florida laws.

1. Information We Collect

We may collect personal information including:

Name
Service address
Billing address
Email address
Phone number
Payment details
Service history
Photos of equipment and property
IP address and website usage data

Information is collected when you:

Request a quote
Schedule service
Sign up for a maintenance plan
Make a payment
Submit a website form
Communicate via phone, email, or SMS

2. How We Use Information

Your information may be used to:

Provide HVAC installation, repair, and maintenance services
Prepare estimates and invoices
Process payments and financing
Send appointment reminders
Provide maintenance plan updates
Improve services
Comply with Florida law

We do not sell or rent personal information.

3. SMS & Electronic Communications

By providing your phone number or email, you consent to receive:

Appointment reminders
Service confirmations
Invoices and receipts
Maintenance plan notices
Promotional communications (you may opt out)

Reply STOP to opt out of SMS. Message/data rates may apply.

4. Payment Processing & Financing Data

Payments may be processed through third-party providers. We do not store full credit card numbers. Financing applications may require additional financial information subject to the lender’s privacy policy.

5. Cookies & Analytics

Our website may use:

Google Analytics
Meta/Facebook tracking
Scheduling software
Payment processors

These third parties maintain separate privacy policies.

6. Data Security

We use commercially reasonable safeguards to protect personal data. No transmission method is 100% secure.

7. Photo & Media Consent

By accepting service, you consent to the Company taking photographs or videos of equipment and work areas for documentation, training, warranty, and marketing purposes. Personally identifying details (such as home numbers or occupants) will not be intentionally disclosed without consent.

8. Florida Resident Rights

Florida residents may request access to, correction of, or deletion of personal information by contacting us.

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Privacy policy

About us